cckk Privacy
Policy

This Privacy Policy ("Policy") describes how cckk ("cckk", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "Player", "User") who register for, access, or use the cckk platform located at cckk.io and all associated services, features, and content (collectively, the "Platform").

cckk operates as an online betting and gaming platform serving players in Bangladesh. We recognise that when you use cckk, you trust us with personal information that is important to you. This Policy is our commitment to being transparent about what we collect, why we collect it, and how you can exercise control over your own data.

This Policy forms part of the broader agreement between you and cckk, alongside our Terms and Conditions and Responsible Gaming Policy, all of which are available on the Platform. By creating an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

cckk collects the following categories of personal data, depending on how you interact with the Platform:

cckk collects personal data through the following methods:

• Direct collection: Information you provide voluntarily when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or responding to promotions.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access and navigate the Platform. See Section 7 for full details on our cookie practices.
• Third-party sources: Identity verification and fraud prevention data received from our KYC/AML service providers, and payment confirmation data received from bKash, Nagad, Rocket, Upay, and other payment processors you use to transact on the Platform.
• Game providers: Session and outcome data received from our licensed game suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, relating to games you play on the Platform via their integrated systems.
• Public sources: Publicly available information used for identity verification, fraud detection, or responsible gaming purposes, such as publicly listed self-exclusion registers.

cckk uses the personal data it collects for the following purposes:

• Account management: To create, verify, maintain, and close your cckk account, and to authenticate your identity each time you log in.
• Service delivery: To enable you to place bets, play games, access promotions, and use all features of the Platform as intended.
• Payment processing: To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records for your account.
• Identity verification and KYC: To verify your identity and age in compliance with our 21+ policy and our anti-money laundering obligations, and to satisfy requests from relevant authorities.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other forms of prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behaviour for indicators of potential problem gambling, to administer responsible gaming tools (deposit limits, self-exclusion, etc.), and to intervene where we have genuine concern for a player's wellbeing.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Promotions and marketing: To send you information about cckk promotions, bonuses, and relevant offers — subject to your marketing preferences and our obligations under Section 13.
• Platform improvement: To analyse usage patterns, conduct A/B testing, identify technical issues, and enhance the overall performance, design, and content of the Platform.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms and Conditions.

cckk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — primarily the operation of your account, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory obligations, including identity verification, anti-money laundering checks, and responsible gaming duties.
• Legitimate interests: Processing carried out for purposes that serve our legitimate business interests and do not override your fundamental rights — including fraud prevention, platform security, and improving the cckk experience.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

cckk does not sell, rent, or trade your personal data. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers receive identity data necessary to verify your age and identity and to screen against fraud and money laundering databases.
• Game suppliers: Licensed game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive the session and account data necessary to deliver their games to you through the Platform.
• Technology service providers: Cloud hosting, data storage, analytics, cybersecurity, and customer support platform providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing their service to cckk.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, courts, or other public authorities where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of cckk, our players, or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of cckk's business, your personal data may be transferred as part of that transaction. We will notify you in advance of any such transfer and the privacy terms that will apply.

cckk uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse how the Platform is used. A cookie is a small text file placed on your device by a website you visit. cckk uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These cookies enable core functionality such as session authentication, security checks, and remembering your login state. They cannot be disabled without breaking the Platform.
• Performance and analytics cookies: Used to collect anonymous statistical data about how visitors use the Platform, including which pages are visited most often and how users navigate between pages. This data helps us improve the Platform's design and content.
• Functional cookies: Used to remember your preferences, such as your chosen language, display settings, and responsible gaming tool configurations, so you do not have to re-enter them on each visit.
• Targeting and session cookies: Used to track your session activity on the Platform for the purposes of delivering a consistent gaming experience and administering promotional offers to which you have opted in.

You can control cookie settings through your browser. Most modern browsers allow you to block or delete cookies via their settings menus. Please note that disabling strictly necessary cookies may prevent you from using core Platform features including login and gameplay. Disabling other cookie categories will not prevent you from using the Platform but may reduce the quality of your experience.

cckk retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

When personal data is no longer required, cckk will securely delete or irreversibly anonymise it in accordance with our internal data destruction procedures. Anonymised data that can no longer identify you may be retained indefinitely for aggregate statistical analysis.

cckk implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields (including payment details and identity documents) at rest in our databases.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need may access personal data.
• Multi-factor authentication requirements for all internal systems that store or process personal data.
• Regular third-party penetration testing and vulnerability assessments of the Platform and supporting infrastructure.
• Continuous monitoring of systems for anomalous activity and potential security incidents.
• Staff training on data protection obligations and information security best practices.
• Incident response procedures for the prompt containment and investigation of any security breach.

While cckk takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. You are also responsible for maintaining the security of your account credentials and for not disclosing your password to any person. cckk will never ask you for your password by email, phone, or live chat.

Subject to applicable law, you have the following rights in relation to the personal data cckk holds about you:

• Right of access: You may request a copy of all personal data cckk holds about you. We will provide this within 30 days of your verified request at no charge for the first request each calendar year.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (such as updating your contact number) can be made directly through your account settings.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes it was collected, where you have withdrawn consent, or where processing was unlawful. Note that some data must be retained to comply with our legal obligations even after your account is closed.
• Right to restriction: You may request that we temporarily suspend processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is under review.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You also have the absolute right to object to processing for direct marketing purposes at any time.
• Rights related to automated decision-making: Where decisions that significantly affect you are made solely by automated means without human review, you have the right to request human intervention, to express your point of view, and to contest the decision.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and will respond within 30 days. In complex cases this period may be extended by a further 30 days, of which we will notify you.

The cckk Platform is strictly intended for individuals aged 21 years and above. cckk does not knowingly collect, process, or store personal data relating to individuals under the age of 21. The Platform is not directed at, and should not be used by, anyone below this minimum age.

If cckk discovers or has reasonable cause to believe that a user is under 21 years of age, the account will be immediately suspended, all gameplay will be voided, any deposits will be returned to the original payment method (net of any real winnings already withdrawn), and all associated personal data will be deleted as soon as legally permissible.

The cckk Platform may contain references to third-party services, including payment providers (bKash, Nagad, Rocket, Upay) and game suppliers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi). While these services are integrated into the Platform experience, they operate under their own independent privacy policies.

cckk is not responsible for the privacy practices, content, or security of any third-party service, even where that service is accessed through or in connection with the Platform. We recommend that you review the privacy policies of all third-party services you interact with. cckk's Privacy Policy applies solely to data processed by cckk and does not extend to any third-party data processing activities.

cckk may send you promotional communications about bonuses, seasonal offers, new games, and Platform updates where you have provided your consent to receive such communications during registration or at a later point through your account settings.

We may deliver marketing communications via email, SMS, or in-platform notifications. All marketing communications will clearly identify cckk as the sender and will include a straightforward mechanism to opt out of future communications of that type.

• Opting out of email marketing: Click the unsubscribe link included in the footer of any marketing email we send you. Your request will be processed within 5 business days.
• Opting out of SMS marketing: Reply STOP to any marketing SMS sent by cckk, or contact [email protected] with the subject line "SMS Opt-Out".
• Opting out of in-platform notifications: Update your communication preferences directly in your account settings, or request changes via [email protected].
• Responsible gaming overrides: Please note that certain communications are not classified as marketing and cannot be opted out of — these include account security alerts, responsible gaming notifications, KYC verification requests, and transaction confirmation messages. These are service communications required to keep your account safe and compliant.

cckk does not share your contact details with third parties for the purpose of those third parties sending you their own marketing communications. All promotional messaging you receive in connection with the Platform will originate from cckk directly.

cckk reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. The date at the top of this Policy indicates when it was last revised.

When we make material changes to this Policy — meaning changes that meaningfully affect how we collect, use, or share your personal data, or that reduce your rights — we will notify you by:

• Displaying a prominent notice on the Platform for a period of not less than 14 days before the updated Policy takes effect.
• Sending an email notification to the address registered on your cckk account, where we hold a valid email address for you.
• In certain cases, requesting your renewed consent where the change requires it under applicable law.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes and your agreement to be bound by the updated terms. If you do not accept the revised Policy, you should cease using the Platform and contact [email protected] to close your account.

We encourage you to review this Privacy Policy periodically to remain informed about how cckk is protecting your personal data. Archived versions of previous Privacy Policies are available upon request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cckk handles your personal data, please contact our Data Protection team through the following channel:

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Response time: Acknowledgement within 48 hours; substantive response within 30 days
• Language: English

For urgent security concerns — such as suspected unauthorised access to your account or a potential data breach — please contact us immediately at [email protected] with the subject line "Security Emergency" so that your report is escalated to our security team without delay.